Refund policy
🌿 Refund Policy
At RadianceSou, your trust means everything to us.
Because our products are designed to support your personal wellness, we understand that everyone’s experience may be different. Our goal is to make sure you feel confident trying our products.
💊 Returns & Eligibility
Due to the nature of supplements, we are unable to accept returns on opened or used products for safety and hygiene reasons.
However, if your item arrives damaged, incorrect, or defective, we will make it right.
📩 Requesting Support
If you experience any issues with your order, please contact us within 7 days of delivery at:
Include:
- Your order number
- A brief description of the issue
- Photos (if applicable)
Our team will review your request and respond as quickly as possible.
🤍 Our Commitment
We are committed to providing products you can trust and a customer experience that feels supportive, not stressful.
If there’s ever a problem with your order, we’ll do our best to resolve it in a fair and timely manner.
🚚 Shipping & Order Changes
- Please ensure your shipping address is correct at checkout
- Orders can only be modified or canceled within 12 hours of purchase
- Once shipped, we are unable to reroute packages
🌍 International Orders
Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
📌 Final Note
Our products are designed for personal use and wellness support. Results may vary from person to person.